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27 Mar 2020

Full-Time Ongoing Recruitment at Airtel Nigeria (Airtel Networks Limited)

Airtel Nigeria (Airtel Networks Limited) – Posted by job247sure Anywhere

Job Opportunities at Airtel Nigeria (Airtel Networks Limited)

Job Description

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

 

New Product Assurance Analyst: Lagos, Nigeria

Job Summary

  • To ensure efficient integration of new and modified Voice, SMS, Data and Financial Services products / tariffs / promos / services onto the Billing system / Network with 100% revenue assurance.
  • To identify risk inherent in new and existing Voice, SMS, Data and Financial Services products, thereby minimizing loss and maximizing revenue when products are launched.

Requirements
Other requirement of the role include:

  • 1st degree in a related discipline
  • A professional qualification in CISA would be desirable
  • A Master’s Degree would be desirable
  • Minimum of 5 years telecommunications experience (with minimum of 3 years in Revenue Assurance)
  • Ability to pay attention to details; Accuracy and precision
  • Knowledge of all company’s products and business rules governing the products
  • Knowledge of Network and technology for all products
  • Revenue Assurance skills- Reconciliation, investigation and reporting
  • Strong analytical and problem solving skills.

Interested and qualified candidates should: Click here to apply online

 

Job Summary

  • Plan, Direct and Deploy all Identified Network Projects and Programs to ensure High Speed of Time to Market.
  • This role must guarantee synergy, effective and efficient resource utilization, cost optimization and Return on investments to deliver on Business goals and +1 Network experience.

Requirements
Other requirement of the role include:

  • B.Sc degree in Engineering.
  • Professional qualification in Project Management Techniques will be an advantage
  • Prior experience with BSS/RNC and IPRAN deployment will be an advantage
  • 4-6 years’ experience in the Telecom sector
  • 2-4 years in deployment of GSM and/or 3G/BSS/RNC.
  • 2-4 years’ experience in transmission especially on Nokia & Huawei IPRAN.
  • Experience of managing multiple complex Network projects simultaneously
  • Evidence of successful project delivery with wide geographical spread
  • Experience in Site Planning and Use of Map Info and planning tools

 

Method of Application
Interested and qualified candidates should: Click here to apply online

  • End to End Business lead for developing and growing the Airtel brand portfolio and product range.
  • Lead the creative development, planning and execution of all Brand and Communication initiatives for Airtel Brand within the framework of an agreed strategy, meeting operational targets for TOMA, MOUB Bonding, Revenues, and Profitability and increased Brand Equity.
  • To successfully own the and interpret the Brand Policy and Guidelines as agreed by HQ
  • To successfully leverage in our communication all Brand Assets, Properties and Brand Ambassadors in a manner that is credible and able to dramatize our key brand benefits.
  • To interpret and clearly communicate brand message and ensure execution on all media

Requirements

  • A recognized university degree
  • Brand Management & Media experience (No less than 10 years)
  • Project Management qualification will be an advantage
  • Understanding of the rudiments of Brand Management and execution
  • Use of media, brand activation, digital campaign
  • Good interpersonal and relationship building skills
  • Master’s in Business Administration would be preferred additional qualification dependent on experience.
  • Project Management skills
  • Be able to write Project Documents/Briefs
  • Ability to work well in teams
  • Ability to influence decision at Exco level
  • Achieving Business Success and relationship management
  • Delighting the customers
  • Proactive and displaying Entrepreneurial Spirit
  • Ability to work under pressure.

Interested and qualified candidates should: Click here to apply online

 

Job Summary

  • Complaint Reduction is a key critical KPI for business. Reduction of repeat complaints and end to end CLOSE LOOPING closures across segments, especially High value customers is critical to achievement of Customer satisfaction. CSM measures the level of customer satisfaction across products on both the input and as well as the output parameters through Close Looping, CARS and ICES.
  • Data Analytics- Analysis is highly focused on customer behavior and trends identification but with a big picture view to improving the segment KPIs. This person is proactive, customer centric, has a strong understanding of the business KPIs and their impact on the entire customer base.
  • The function is responsible for high level evaluation and analysis of contact centre experience operations, to include trend analysis of key performance management indicators, efficacy and reliability of reporting systems & tools, with a view to providing key intelligence to relevant business units.
  • Process Improvement is key to the business as the role owner has the responsibility of being a business analyst and seeks improve business processes within and around Call Center and Back Office operations which is not limited to Customer Service Levels, Customer Satisfaction indexing and measurements , processes for achieving resolution, increasing CSAT and Segment based service levels.

Requirements
Other requirement of the role include:

  • BSc. in any Social Science and relevant field.
  • Certifications in MIS, would be a preferred additional qualification dependent on experience
  • Certification in Six Sigma and or Project Mgt would be a preferred additional qualification dependent on experience
  • Minimum of 8 years  experience in Customer Service
  • 7 years relevant experience in MIS, strategic planning, data mining of complex data
  • Experience in research and customer trend reporting
  • At least 5 year experience in a statistical job function

 

How to Apply
Interested and qualified candidates should: Click here to apply online

  • Implement and Monitor Service Delivery strategy in assigned showroom to ensure that Customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.

Requirements
Other requirement of the role include:

  • A Bachelor’s degree
  • Minimum of 2 years work experience in a Customer Service environment.
  • Ability to work with minimal supervision
  • Good analytic, report writing and problem-solving skills
  • Good understanding of business processes
  • Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL etc.

Interested and qualified candidates should: Click here to apply online

 

Job Summary

  • Implement and Monitor Service Delivery strategy in assigned showroom to ensure that Customer base within this territory enjoy remarkable positive in-store experience at all contacts with complete query resolution.

Requirements
Other requirement of the role include:

  • A Bachelor’s degree
  • Minimum of 2 years work experience in a Customer Service environment.
  • Ability to work with minimal supervision
  • Good analytic, report writing and problem-solving skills
  • Good understanding of business processes
  • Good knowledge of customer administrative systems – REMEDY, TABS, MINSAT, EXCEL etc.

Interested and qualified candidates should: Click here to apply online

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Job Types: Full-Time. Job Tags: Brands Lead – Data Enterprise Content Trade Marketing, BSS / RNC and IPRAN, New Product Assurance Analyst, Process Improvement and Data Analyst, and Retail Showroom Manager.

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