Solution Architect – BSS Job at Ericsson: Lagos, Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Solution Architect-BSS – Req ID: 291269: Lagos, Nigeria

Job Summary

We are now looking for a Solution Architect, who will be responsible for analyzing, and troubleshooting end-to-end technical solutions for the customers.
In this role, you will also be accountable for proactively supporting customer solutions, and leading customer support teams to resolve complex problems at customer network.

Key Qualifications

Education: B.Sc in Engineering or Computer Science or relevant experience
Minimum years of experience: 5 years of working as a support engineer
Domain experience: area of expertise Business support systems, charging, EMM and ECM/EOC
Experience from technical job roles is required, e.g. experience from work as an Integration Engineer or Software Developer or support engineer

Responsibilities

Understanding and driving end-to-end technical troubleshooting in customer network
Analyze customer technology, lead in problems isolation.
Work with support teams on list of potential activities and solutions
Develop technical presentations and root cause analysis, and perform customer presentations
Provide feedback to R&D
Participate in knowledge transfer, documentation, and information sharing
Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

What’s in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change.
We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

How to Apply

Interested and qualified candidates should: Click here to apply online

Next Steps:

What happens next once you apply? Read about the next steps here
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