Recruitment of Customer Support Specialist – English at Bolt: Lagos

Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be.

We believe in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, we’re helping cities evolve towards decreased traffic congestion and pollution. Having reached a $1B valuation in just 5 years, we’re all about hyper-fast growth. And we’re just getting started

Customer Support Specialist – English: Lagos

Job Description

We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.

Job Responsibilities

What you’ll be doing:

Represent Bolt in any English spoken market
Support all Bolt’s users and help them get the most out of our apps
Create loyal fans by showing them we really care
Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
Be a key player in building a support team in a challenging growth environment

Requirements

Understand what does outstanding customer support look like and be ready to go the extra mile
Be ready to work in shifts
Be always ready to put customers first, be passionate about helping others
Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
Be a hustler, not stopping after 20 obstacles a day
Have excellent spoken and written English skills, any other language is a plus
Be passionate about new technologies and ridesharing

Benefits

Motivating compensation

No corporate BS – we’re moving too fast for that
Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa
Working with a motivated and talented international team, plus regular team events
Working in one of the coolest offices in Lagos
Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

Method of Application
Interested and qualified? Go to Bolt career website on boards.greenhouse.io to apply

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