Ongoing Recruitment at Flour Mills of Nigeria Plc

The Purpose

• We are looking for a Customer Service Analyst that will support the customer service operation function to collect and analyze customer data and implement initiatives and strategies to improve customer service.
• To succeed in this role, you must be able to handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

The Job

• Track & analyze key metrics- OTIF, Customer complaints, Customer satisfaction index, adherence to schedule, whilst identifying trends in issues and concerns, closing all gaps with recommendations in place.
• Ensure regular feedback of each week’s numbers to HCOF through data collection, analysis, and performance reports periodically as required.
• Develop & implement customer satisfaction surveys for continuous customer service improvement and other process initiatives.
• Design a comprehensive reporting system within the unit which manages information effectively through dashboards, such that the team can have access to key data in order to successfully manage operations.
• Ensure all performance-related issues against customer services objectives are promptly reviewed by Management for insights and resolutions.
• Develop feedback in form of presentations and flow chart updates which analyze customer service activities and achievements for reference and training purposes.

Qualifications

• A Degree in Accounting, Finance, Business, Marketing, or any other related course from a reputable university.

Experience:

• 3 years Customer Service Analyst, Business Analyst, Sales Analyst, or similar role in FMCG.

The Person Must:

• Be a good team player.
• Have excellent communication, interpersonal & reporting skills.
• Strong analytical and critical thinking.

:Job Summary

• This role will be responsible for rapidly and safely performing various duties under emergency conditions frequently involving considerable hazard.

The Job

• Carry out and report unsafe acts and audit exercises.
• Report unsafe condition in the premises.
• Carry and report preliminary investigation of accidents/incidents.
• Demonstrate fire and evacuation drills in preparedness for fire emergency.
• Test and report fire pumps pressure in preparedness for fire emergency.
• Manage general inspection exercise covering MEEPS i.e. Materials, Equipment, Environment, People and Systems.
• Inspect portable fire extinguishers in the premises.

Qualifications

• 5 O’ Level Credits including English and Mathematics in not more than two sittings.
• Member of Nigerian Institute of Safety Professionals.
• Certificate in basic firefighting is an added advantage.

Experience:

• 5 years cognate experience.
• Certificate in HSE 2 or General HSE certificate is an added advantage.

The Person Must:

• Have an eye for detail.
• Ability to report information accurately
• Possess excellent communicate skills

The Job
Financial Analysis:

• Performing financial analysis of FMN financial statements (at Group, Parent Company, or subsidiary level) to assess performance, determine potential credit rating, and advise on the appropriate working capital position
• Providing analytical support during the rating process, including collating responses from various teams as well as reviewing financial statements and internal records to provide information and responses to rating agencies
• Analyzing financial statements of direct competitors and other FMCGs, to determine FMN Plc’s positioning within the Nigerian FMCG industry
• Preparing reports on FMN’s share price vs. the competition, as well as significant movements in shareholder composition

Investor Relations:

• Support with the preparation of a quarterly presentation to stakeholders showing how FMN has performed during the quarter.
• Liaising with research analysts to get a better understanding of the market perception of FMN
• Coordinating meetings between Management and investors
• Optimize FMN’s Investor Relation digital touch points e.g. Websites etc
• Funding Arrangements
• Providing support in the process of raising subsidized funding, including collating/preparing loan applications, facilitating the execution of loan documentation, and ensuring that conditions precedent to disbursement are met
• Liaising with commercial banks, development finance institutions, and investment banks to ensure that documentation is delivered in a timely fashion and approvals are received when expected
• Relating with transaction parties (In the case of capital markets transactions) to provide documents and information required to obtain regulatory approvals
• Preparing or assisting with the preparation of business plans and/or investor presentations for raising financing
• Tracking existing facilities to ensure that applications for facility renewals are filed well in advance of expiry dates

Administrative Duties

• Maintain database of information and documents required by the team for the facilitation of loan applications and related tasks
• Maintain the team’s filing and document retrieval system
• Prepare documentation and schedules for submissions to regulatory authorities
• Any other duties which may be assigned by the Corporate Finance Manager or Group Treasurer

Qualifications

• First Degree in Accounting, Finance or related field
• Professional Certification is required e.g, ACA, CFA, ACCA

Experience:

• Minimum of five (5) years cognate experience.
• FMCG/Multinational Corporate Finance Experience is an added advantage.

The Person Must:

• Be proactive and have excellent organizational skills
• Have problem-solving and analytical skills
• Be a team player and open to collaboration

Purpose of the Job

• To manage the datacenter facilities, systems, and servers to run effectively and efficiently
• To provide backend support for all IT services to all IT users in a multiuser/ multiplatform environment and ensure continuous, optimal performance of IT services and support system

The Job

• Proactively manage on premise datacenter facilities including but not limited to periodic status checking of access control, cooling, environmental monitoring, power, cable management etc.
• Maintaining server architecture security by assessing the stability, security, and scalability of installed systems e.g., Hyper Converge Infrastructure for production and disaster recovery sites as well as HQ and remote sites traditional servers.
• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations. Escalate unresolvable incidents to OEM or advanced support partners as necessary.
• Administration (permissions, access rights, and storage allocations), support and configuration of Microsoft 365 productivity tools for all IT users including but not limited to connectivity and mobility. Hyperion, Citi direct (cloud applications)
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings.
• Participate in business continuity activities through active contribution in the planning and execution of disaster recovery tests and activation as approved.
• Recommend, schedule, and perform installation, upgrading and patching of systems and servers for physical and virtual operating system environments in accordance with approved changes.
• Practice server asset management, including maintenance of server component inventory and related documentation of technical specifications.
• Proactively seek out issues which affects end users and take necessary steps to resolve them.
• Provide technical leadership to service desk team.
• Develop and maintain documentation about current environment setup, standard operating procedures, and leading practices.
• Carry out any other assignment as advised by the Datacenter Infrastructure Manager

The Person Must Have

• Good knowledge of IT Service Delivery
• Good Interpersonal and Communication skills
• Good managerial skills

Requirements
Education:

• Minimum requirement: B.Sc. in Computer Science, Engineering, Electronics or related field
• Added advantage: MBA

Experience:

• Minimum requirement: 2 years Systems Administration experience in a similar environment
• Added Advantage:  More than 2 years in a Manufacturing environment

Professional (Memberships & Certifications):

• Minimum requirement:  MCSE, ITIL Foundation, Office 365 Administration, Azure Administrator
• Added Advantage: Cloud certification, Nutanix Technical Certification will be a plus

Job Objective

As Hub Manager at Flour Mills of Nigeria Plc, you will be responsible for managing the administrative processes within the Hub/Warehouse, overseeing the management of business processes ensuring data integrity, adhering to financial principles, policy and procedures. You will provide accurate and reliable business management information to support performance measures within the assigned region.

Responsibilities

• Oversee administrative Duties of the Hub, ensuring all Hub staff should be appropriately Groomed for good representation of the Brand.
• Queue Monitoring (Zero attempt, SLA  adherence and checks.
• Ensuring Physical Goods deliveries are scheduled to leave timely based on agreed SLAs.
• Ensure Hub Achieves Closed Success Rates of 85% and Attempt Success Rate above 75% with Zero
• losses on On-Demand Services delivery and delivery time at 20mins.
• Responsible for KPI Monitoring.
• Responsible Cash Reconciliation.
• Retrieval Assigning.
• Creation of DRS
• Build and collaborate 3PL relationship with a common purpose/goal to achieve.
• business benefits and objectives.
• Supervising the completion of all checks and Hub/Fleet documentation required by law.
• Effective management of costs which include fleet fueling cost, repairs, servicing and general hub and fleet maintenance.
• Management of Customer complaint and resolution.
• Training of third party partners on SOPs.
• Supervision of all Hub Operations.

Requirements and Experience

• Bachelors Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
• Advanced Excel for data analysis, to create macros, pivot tables, analytical
• capabilities and work books.
• Relevant professional certification in Logistics or supply chain management will
• be an added advantage
• Relevant years FMCG, E-Commerce or commercial experience
• Ability to negotiate and communicate in flawless English, French, and/or Arabic
• (depending on base location)
• Demonstrated competency in data reporting and analysis
• Experience in a multinational environment
• Experience or high level of comfort in logistics operations
• Experience of E-commerce best practices, with an understanding of customer and seller behavior

We offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

The Job

• Develop, implement, oversee and coordinate preventive and predictive maintenance activities of all machineries, equipment, etc. in the Business Unit for smooth running of the production activities to meet business goals.
• Monitor the fabrication, building and installation of new machines and equipment, etc by providing technical supports, guidance and oversight functions to contractors/third parties to ensure that projects are completed within standard and timely.
• Manage the engineering expenses (labour cost including overtime, repair/maintenance cost etc.) against budget of the Business Unit to drive efficient cost per ton, effective man-hour per ton and overall business efficiency
• Responsible for departmental compliance with HSE policies and programs geared towards a safe working environment by taking appropriate safety measures/actions in conjunction with the HSE department.
• Monitor the inventory management spare parts to ensure the availability of engineering spares for timely corrective maintenance of the milling machines/equipment

The Person

• Must be results-oriented and take pride in achieving targets despite unexpected challenges
• Must possess a good communication skills
• Must have good technical and managerial skills.

Qualifications

• First Degree in Mechanical Engineering or any other related field.

Experience:

• 8+ years’ of cognate experience
• Experience in Feed Milling is an added advantage