Ongoing Recruitment at Fenix International

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

Customer Service Representative (Yoruba or Igbo Speaker): Lagos

Job Description

Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
A successful Customer Service Representative must be a fluent Yoruba or Igbo speaker, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Key Responsibilities

Ensure an excellent experience to all customers, with each interaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Vet and open customer accounts by recording account information.
Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
Follow-up with customers who have delayed payments
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage customers
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Read from scripts
Resolve customer complaints via phone, email, mail or social media
Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

An OND/HND/Bachelor’s degree from a recognized institution
Excellent Written and Verbal Communication Skills
Microsoft Excel skills
Ability to interact with peers and mid level leaders internally
Fresh graduate.

Highly Desired Skills:

Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and 1 or more other Nigerian Languages
Critical thinking skills (ability to think outside the box)
Good problem solving skills (solutions oriented)
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas.

Compensation
Competitive salary & benefits.

Accounts Assistant Analyst: Victoria Island, Lagos

Job Overview

The holder of this position will be part of the Finance team that is based in Lagos, Nigeria, led by the Finance & Admin Manager.

Key Responsibilities

Ensure correct posting of transactions in the financial system (SAP) daily.
Ensure written approvals and proper receipts for all transactions
Match invoices to payments, obtain all appropriate signatures for payments and process payments accordingly
Respond to vendor enquiries
Daily filing of payment vouchers
Assist in Month-end closing process and balance sheet reconciliations.
Collaborating with the team to work on various accounting projects
Reconciling bank and other accounts
Assist in Month-end closing process and balance sheet reconciliations.
Preparing VAT returns and liaising with other office locations to ensure monthly remittance of PAYE is completed
Reviewing filing to ensure proper collation of approvals and supporting documents
Reconciliation of vendor accounts and statements
Overseeing activities of Accounts Payable function to ensure payment runs are completed timely

Required Skills & Experience

Degree or diploma in Business Administration, Accounting or other related field
A minimum of 2 years accounting experience
Experience in any major accounting system (SAP an advantage) with ability to work on spreadsheets.
Excellent understanding of accounting policies, standards and processes
Excellent attention to detail, thoroughness and accuracy when accomplishing a task
Compensation
Competitive salary & benefits commensurate with education and experience.

Account Payables Associate: Victoria Island, Lagos

Job Overview

The holder of this position will be part of the Finance & Admin team that is based in Lagos, Nigeria, led by the Finance & Admin Manager.

Key Responsibilities

Managing accounts payable: responding to vendor and staff enquiries, printing invoices and collating receipts
Processing of purchase ledger invoices, matching invoices to purchase orders, scanning processed invoices for upload to SAP.
Collate supporting documents and approvals for all payment requests
Verifying documentation, and requesting payments / disbursements
Compiling suggestions and making recommendations for weekly payment runs.
Maintaining record of agreed and upcoming payments.
Reconciling and compiling various reports: e.g. monthly company wide reports on printing costs, transportation costs etc.
Ordering, dispensing, and reconciling petty cash floats and petty cash disbursements as required.
Processing expense claims.
Sending payment advice to all payees and vendors via email.
Required Skills & Experience

Familiarity with the basics of the accounts payable process and function within the context of a finance department and the business as a whole
Minimum of 1 year experience in an accounts payable role
Good attention to detail and accuracy with data entry
Capable of dealing with customers and colleagues in a polite and professional manner
Basic Excel skills
Flexibility and commitment to the team as a whole, able to work to deadlines.
Compensation
Competitive salary & benefits commensurate with education and experience.

Method of Application
Use the link(s) below to apply on company website.

Customer Service Representative (Yoruba or Igbo Speaker)
Accounts Assistant Analyst
Account Payables Associate

Application Instructions:

Please submit your resume and cover letter through the above link.
In your cover letter, please be sure to highlight the following:
Why you are interested in Fenix International, and
What excites you about this particular role.
Note: We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

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