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Ongoing Job Recruitment at OPay

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 300,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries.

We are recruiting to fill the position below:

Technical Operations Analyst: Lagos

Job Summary

  • The Technical Operations Analyst is responsible for communications with third-party partners and operators, market research and data collection as well as Optimizing the UI and functions of the scenes in charge.

Key Responsibilities

  • Work with technical team to expand and manage the distribution and merchant network on the mobile money platform
  • Responsible for market research and data collection.
  • Communicate to solve all problems of the responsible scenarios
  • Optimize the UI and functions of the scenes in charge
  • Develop performance metrics to build, deliver, report, and track mechanism
  • Evaluate reports, decisions, and department results on established goals.
  • Continuous tracking of market trends and ensuring up-to-date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on merchants’ needs.
  • Identify new business opportunities and ensure revenue generation
  • Driving efficiency and mitigating operational risks to the barest minimum.
  • Develop process improvement initiatives to achieve operational excellence
  • Analyzing business models, conducting risk assessments on operations, and putting contingencies in place.
  • Carrying out other operational duties when required
  • Liaise and support the technical team to manage the platform performance, upgrades, and other modifications.
  • Provide business operation consultant service to field staff
  • Ensure regulatory, compliance, and legal rules are followed
  • Manage budget to align with goals of the business.

Job Requirements

  • Minimum of B.Sc / HND in a reputable institution.
  • Minimum of 4 years experience as Operations Manager in the IT Sector
  • Must have good knowledge and experience developing around the general operations of a business.
  • Must have team management Experience.

Application Closing Date
31st March, 2022.

Interested and qualified candidates should: Click here to apply online

  • The Senior Manager is responsible for managing all aspects of the business unit’s customer support and relationship procedures, policies and oversees the implementation of a balanced workflow, tailored towards efficient and high-quality customer service.

Key Responsibilities

  • Implement a standard workflow that provides a seamless customer experience to the customers.
  • Increase customer loyalty by fostering an efficient customer relationship.
  • Manage the customer support associates and ensure that the whole process is being implemented.
  • Develop a service measurement process to ensure the workflow and the implemented idea achieve the desired result.
  • Implement a well-structured quality assessment procedure that guides the customer success associates towards maintaining the set standard when implementing the ideas.

Requirements

  • B.Sc / M.Sc qualification in Mass Communication or any related field.
  • A wealth of experience Managing and customer experience and support in FINTECH payment solutions firm preferably
  • Minimum of 8 years experience in customer service and at least 3years as a Customer Success/ Support Manager.
  • Results-oriented, entrepreneurial, and self-motivating.

Application Closing Date
28th March, 2022.

Interested and qualified candidates should: Click here to apply online

  • We are looking for an experienced high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
  • The Regional Manager will be responsible for maximizing our regional sales team potential, crafting sales plans, and justifying those plans to the upper management.

Key Responsibilities

  • Achieve regional growth and hit sales targets by successfully managing the regional sales team
  • Design and implement a strategic business plan that expands the company’s customer base across the region and ensure a strong presence
  • Own recruiting, objectives setting, coaching, and performance monitoring of sales talent across the region.
  • Build and promote strong, long-lasting merchant relationships by partnering with them and understanding their needs
  • Present sales, revenue, and expenses reports and realistic forecasts to the management team
  • Identify emerging opportunities and market shifts while being fully aware of new products and competition status.

Requirements and Skills

  • BSc / MSc Degree in business administration or any related field
  • Relevant prior experience of 8 – 10 years of experience in Sales or Business Development with minimum of 3 years as a manager or regional lead from, FINTECH(mobile money or payment solutions firm) commercial bank
  • Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
  • Committed to continuous education through workshops, seminars, and conferences
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from plan to close
  • Strong business sense and industry expertise
  • Excellent mentoring, coaching, and people management skills.

Application Closing Date
25th March, 2022.

Interested and qualified candidates should: Click here to apply online

  • Deliver and support the businesses with integrated business intelligence and analytics capability for smart, data-driven decision making and strategic business insights for regular business actions.

Job Responsibilities

  • Build a Business Intelligence strategy and function to deliver accelerated growth across the business areas.
  • Build the BI and analytics strategy and roadmap planning, Improving business capability and BI technical capability.
  • Build the reporting of financial modeling that provides a single set of reports available in real-time.
  • Head up our small data team and continue to build out and improve the company’s data architecture, reporting, and analytical capabilities.
  • Responsibility for data standards, analytical methodologies including, predictive modeling, segmentation, reporting, customer analytics, and descriptive statistics.
  • Work alongside the Business Heads to build and support the alignment of performance KPIs through self-service dashboards. Providing timely and consistent data, clearly visualized.
  • Influence executive members and other business leaders to accept and adopt ideas and analytical solutions.
  • Ensure regular and frequent release of new self-service reporting capabilities to the key business areas.
  • Build an influential relationship with the Business and Marketing teams to optimize investment between channels to maximize return on investment.
  • Build an influential relationship with the Product teams to optimize with funnel conversion rates, product uptake, and results of experiments
  • Lead the team to iteratively improve data capability and data architecture to support the BI mission.
  • Foster a data-informed approach

Job Requirements

  • BSc / MSc degree in Information technology, Computer science, or any related field.
  • A wealth of experience either in analytics, business intelligence, or Senior IT data role in a FINTECH or Telecoms firm preferably
  • Minimum 6 years experience of successfully leading and coaching analytical teams.
  • Excellent understanding of consumer/ enterprise online and offline business processes.
  • Results-oriented, entrepreneurial, and self-motivating.
  • Ability to transform data into action.
  • Extensive expertise in data modeling, both logical and physical.
  • Commercial understanding of corporate and operational business issues. Strong understanding of marketing strategy, P&L management, budgeting, etc.
  • Able to simplify complex domains and communicate easily.
  • Experience in building up analytics teams and business intelligence organizations from the ground up.

Application Closing Date
23rd March, 2022.

Interested and qualified candidates should: Click here to apply online

Job Summary

  • The Senior Operations Manager is responsible for the smooth running of daily business operations(POS Segment) and develops policies around pricing, agent acquisition, Agent Onboarding, Aggregator Onboarding, and general POS operations.
  • Must have sound knowledge and experience tracking business results, performing cost-benefit analyses, and monitoring production KPIs.

Key Responsibilities

  • Developing policies around POS Operations
  • Develop performance metrics to build, deliver, report, and track mechanism
  • Evaluate reports, decisions, and department results on established goals.
  • Continuous tracking of market trends and ensuring up-to-date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on merchants’ needs.
  • Identify new business opportunity and ensure revenue generation
  • Driving efficiency and mitigating operational risks to the barest minimum.
  • Develop process improvement initiatives to achieve operational excellence
  • Analyzing business models, conducting risk assessments on operations, and putting contingencies in place.
  • Carrying out other operational duties when required

Job Requirements

  • Minimum of B.SC / HND in a reputable institution
  • Minimum of 5 years experience as Operations Manager in a Fintech, E-Payment firm or Commercial Bank or related sectors
  • Must have good knowledge and experience developing around the general operations of a business.
  • Good analytical and team management skills.

Application Closing Date
25th March 2022.

Interested and qualified candidates should: Click here to apply online

  • The State Sector Manager high-performing Sales professionals to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
  • The Sector Manager will be responsible for maximizing our sector team potential, crafting sales plans, and onboarding merchants.

Responsibilities

  • Achieve growth and hit sales targets by successfully onboarding key sector merchants.
  • Design and implement a strategic business plan to onboard and manage sector relationships
  • Build and promote strong, long-lasting merchant relationships by partnering with them and understanding their needs
  • Present sales, revenue, and expenses reports and realistic forecasts to line manager
  • Identify emerging opportunities and market shifts while being fully aware of new products and competition status

Job Requirements

  • B.Sc / M.Sc Degree in Business Administration or any related field
  • Relevant prior experience of 5-7 years of experience in Sales or Business Development with a minimum of 3 years as a manager Supervisor from, FINTECH(mobile money or payment solutions firm) commercial bank
  • Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
  • Previous Business Development and Sales experience in the Agriculture or Transport sector will be considered
  • Committed to continuous education through workshops, seminars, and conferences
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from plan to close Strong business sense and industry expertise.

Application Closing Date
22nd March, 2022.

Interested and qualified candidates should: Click here to apply online

 

Responsibilities

  • Tracking customer experiences across online and offline channels, and touchpoints.
  • Collaborating with internal teams to enhance customer experience and brand awareness.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Documenting processes and escalating customer issues, as well as customer compliments and complaints.
  • Responding to customer queries in a timely and effective manner, using appropriate communication channels.
  • Analyzing customer feedback on products/services and new releases, as well as preparing reports.
  • Evaluating customer experience surveys and facilitating improvements
  • Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Gather customer feedback and share with our Product, Sales, and Technology teams.

Requirements

  • Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

Application Closing Date
31st March, 2022.

Interested and qualified candidates should send their CV to: jobsng@opay-inc.com or philipokeke@opay-ctr.comusing the Job Title as the subject of the mail.

Key Responsibilities

  • Engaging with corporate organizations and SMEs to introduce them to our products
  • Draft and pitch our products to prospect organizations and SMEs
  • Setting goals and developing plans for business and revenue growth
  • Researching prospective companies in target markets
  • Foster and develop relationships with customers / clients
  • Draw up client contracts – depending on the size of company
  • Have a good understanding of the businesses’ products or services and be able to advise others about them.

Qualifications

  • Degree in Business, Marketing and any related course
  • Relevant prior experience of 2 years in commercial banking
  • Previous achievement with corporate organizations and SMEs
  • Must have contacts and network with SMEs
  • Strong communication and presentation skills
  • Strong marketing & negotiating skills
  • Fluent written & spoken English.

Application Closing Date
23rd March, 2022.

Interested and qualified candidates should: Click here to apply online

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Job Overview

  • Date Posted:
  • Location: Anywhere
  • Job Title: Ongoing Job Recruitment at OPay