Ongoing Job Recruitment at Kimberly Ryan: Lagos

Kimberly Ryan Limited is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.

Our client; a leading HP Service Centre is recruiting for the position of a Customer Service Manager.

Customer Service Manager: Lagos

Responsibilities

Help to develop and implement a customer service policy.
Find ways to measure customer satisfaction and improve services.
Reduce down time in customer complaint handling.
Answer phone calls from customers and provide call backs.
Maintain KCI database.
Carry out customer surveys on phone.
Update customers via phone, email and SMS on case status.
Oversee customer issues and ensure effective and long term problem resolution.
Develop and Implement customer services policies and strategies for the office (Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution).
Investigation of customer complaints and recommending best strategies for resolution.
Collect, collate, analyze, and interpret relevant statistics relating to customer satisfaction.
Carry out initiatives to improve and manage customer expectations.
Keeping ahead of developments in the industry and provide advise to enable the management take proactive decisions.
Liaise with engineers for updates on cases status.
Inform customers of product profile.

Skills and Requirements

Minimum of a Bachelors degree
Minimum of five years cognate years of experience
Customer/client focus-Excellent understanding of the peculiar customer challenges of the energy or related industry.
Problem solving/Analysis
Team work orientation.
Excellent communication skills.
Excellent time management and organizational skills.
Good MS office skills.

Sales Executive: Lagos

Our client; a leading HP Service Centre is recruiting for the position of a Sales Executive.

Responsibilities

Generate and close sales leads for IT training courses
Develop and deliver marketing campaigns for IT training
Follow up on open pipeline and report status to management
Achieve target on monthly basis
Work with colleagues to support company strategy
Develop new solutions and offerings for market
Coordinate training delivery with operational team
Ensure customer satisfaction at all times
Work with accounts submit invoices and ensure customer timely payment
Attend events and marketing opportunities to promote brand
Deliver social media activities
Function as first point of contact for training customers

Skills and Requirements

Minimum of a Bachelors degree
Minimum 5 years experience in similar role
Experience in training sales
Excellent communication skills
Excellent computer skills on Microsoft Office
Excellent sales skills
Excellent marketing skills

Method of Application

Qualified candidates should send their Cv to resumes@kimberly-ryan.net

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