Job Opportunities at Optimus Bank (6 positions)

Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally.

We are recruiting to fill the position below:

Head, Branch Operations: Port Harcourt, Rivers

Key Responsibilities & Duties

• Ensure effective administration of the cash management and vault access control
• Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
• Regular review of reports and internal ledgers.
• Ensure all possible failure points/lapses in branch operations are identified and resolved.
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Business Office Staff supervision and coordination
• Availing Branch-wide Transaction Approval
• Customer Service Bench marking Standards Maintenance
• Customer Complaints Management
• Ensure adequate training for all staff
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy

Requirements
Education / Qualification:

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience:

• Minimum of 5 years banking experience in Branch Operations.

Interested and qualified candidates should: Click here to apply online

Cash Management Officer: Port Harcourt, Rivers

Responsibilities

• Ensure effective administration of the cash management and vault access control
• Regular review of reports and internal ledgers
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Availing Branch-wide Transaction Approval
• Customer Service Benchmarking Standards Maintenance
• Customer Complaints Management
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy

Requirements
Education / Qualification:

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience:

• Minimum of 3 years’ banking experience in Cash Management, Customer Service and Branch Operations.

Skills:

• High Integrity
• Excellent Leadership and People management skills
• Good Interpersonal skills
• Pressure Management Ability
• Attention to details.
• Time management skills
• Strong analytical and data processing skills
• Good Customer relations management skills
• Good communication and Problem-solving skills.
• Knowledge of bank products and services
• knowledge of operational risk management
• Flexibility and adaptability to think and act quickly in situations.
• Knowledge of banking regulations, compliance requirements and best practice.

Interested and qualified candidates should: Click here to apply online

Customer Service Officer: Port Harcourt, Rivers

Responsibilities

• Ensure effective and timely service delivery to customers at all customer service unit.
• Ensure efficient Turn Around Time (TAT)in line with service level agreements.
• Ensure timely and error free processing.
• Ensure timely execution of end-of-day procedures including reports.
• Ensure effective utilization- of-physical assets at the Customer Service Unit
• Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
• Ensure Zero Fraud Tolerance and Regulatory Infraction
• Effective Cost Management to ensure that Customer Service sub-units are efficient.
• Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
• Drive digital adoption in the branch.
• Maintain and update customer files

Requirements
Education / Qualification:

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience:

• Minimum of 2 years banking experience in Customer Service.

Benefits

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

Interested and qualified candidates should: Click here to apply online

Audit & Investigation Officer: Lagos

Key Responsibilities & Duties

• Support in the development of the Annual Audit Plan applying a risk-based approach
• Experience in auditing Head office units such as Finance, Trade Finance, Treasury, Risk management
• Deliver all allocated assignments within with agreed time, scope, and budget.
• Contribute to continuous enhancement of quality control standards and toolkits for audit assignments.
• Understand detailed business process activities as well as activities performed in enabling functions that support these
• Complete all assigned / functional working papers, from planning to report within deadline,
• Report key issues or audit findings accurately in a succinct, impactful manner, clearly articulate and substantiate the materiality or significance of the risk and its impact.
• Support the team lead in the recommendation of appropriate corrective action, management commitments for corrective actions.
• Report or share information on emerging trends and potential solutions for addressing control weaknesses, process efficiency challenges or resolving open audit issues.
• Support the team to ensure efficient/effective project implementation.
• Execute fraud investigations
• Collect, document and store key information about the function in the allocated Audit folder for common usage.

Requirements
Education / Qualification:

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 5 years’ banking experience in auditing Head office units such as Finance, Trade Finance, Treasury, Risk management.

Interested and qualified candidates should: Click here to apply online

E-Business Settlement Officer: Lagos

Key Responsibilities & Duties

• Settlement of the banks card s transactions, Verve, Mastercard, Visa et.
• Settlement of ATM transactions
• Resolution of dispense errors on E Channels (ATM, POS, Web etc)
• Resolution of Bank USSD failed Airtime, transfers, bill payment, Cash out/Cardless withdrawal
• Settlement of customers charge backs/ refunds.
• Daily proofing and monitoring of e business ledgers.
• Daily funding and monitoring offshore card/ settlement account.
• Customer service and resolution of cards and bill payment dispute
• Monthly renditions to CBN NDIC and other regulatory bodies

Requirements
Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Skills Required:

• Proficient use of MS Office applications e.g. Excel, Word, etc.
• Relationship Management
• Understanding of basic accounting entries
• Numerical and analytical skills
• Interpersonal skills
• Communication skills
• Up to date knowledge of Inter switch products
• Team spirit.

Benefits
What’s in it for you?

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.

Interested and qualified candidates should: Click here to apply online