Job Opportunities at MTN Nigeria

Mission

• To coordinate network regional technical management to achieve regional operations alignment with business objectives.
• To manage effective quality assurance on the operational activities of Manage service Vendors, Tower Providers and other third-party service providers.

Description

• Coordinate assigned regional technical management teams for effective execution of NWG strategic objectives.
• Overall responsibility for ensuring end of life assets is replaced/ overhauled in an efficient manner to achieve sustained availability/ quality and minimum exclusion claims by manages services Vendors.
• Coordinate the management of Manages Services Vendors in the regions by putting in place and monitoring effective quality assurance framework.
• Identify high level training requirements of team members, develop programs to address knowledge gaps and to enrich knowledge repository within the department.
• Ensure effective provision of resources for Network functions in the region to achieve set objectives.
• Overall responsibility for National 2G, 3G, 4G and 5G availability, site routine maintenance, and site asset management
• Cascade and monitor execution of NW strategic objectives to regional operations teams
• Prepare regional operations input into annual site build and upgrade plan.
• Prepare/Own NRC annual CAPEX and OPEX budget
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train the Regional Operations team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Requirements
Education:

• First Degree in Engineering or related discipline
• Master’s degree Advantageous
• Fluent in English and language of country preferable.

Experience:
9 – 17 years’ experience which includes:

• Manage track record of 5 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Experience in managing Telecoms Network Operations and maintenance/ Quality assurance.

Job Identification: 5708
Division: Network

Mission

• To coordinate network regional technical management to achieve regional operations alignment with business objectives.
• To manage effective quality assurance on the operational activities of Manage service Vendors, Tower Providers and other third-party service providers.

Description

• Coordinate assigned regional technical management teams for effective execution of NWG strategic objectives.
• Overall responsibility for ensuring end of life assets is replaced/ overhauled in an efficient manner to achieve sustained availability/ quality and minimum exclusion claims by manages services Vendors.
• Coordinate the management of Manages Services Vendors in the regions by putting in place and monitoring effective quality assurance framework.
• Identify high level training requirements of team members, develop programs to address knowledge gaps and to enrich knowledge repository within the department.
• Ensure effective provision of resources for Network functions in the region to achieve set objectives.
• Overall responsibility for National 2G, 3G, 4G and 5G availability, site routine maintenance, and site asset management
• Cascade and monitor execution of NW strategic objectives to regional operations teams
• Prepare regional operations input into annual site build and upgrade plan.
• Prepare/Own NRC annual CAPEX and OPEX budget
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train the Regional Operations team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Requirements
Education:

• First degree in Engineering or related discipline
• Master’s degree Advantageous
• Fluent in English and language of country preferable.

Experience:
9 – 17 years’ experience which includes:

• Manage track record of 5 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Experience in managing Telecoms Network Operations and maintenance/ Quality assurance.

Job Identification: 5786
Division: Network

Mission

• To Manage and coordinate all RF/BSS planning activities within specific regions of focus and implement the strategy for cost effective design, planning and improvement of radio base station network coverage and capacity, towards the achievement of MTNN’s annual network rollout objectives and marketing/business plan
• Responsible for ensuring  the implementation of new business initiatives such as collocation and infrastructure sharing and coordinate the consolidation, synchronization and integration of regional RF planning requirements into the central strategic direction.

Description

• Approve High Level BTS site and Radio Base Station design through the Integrated Network Planning & Works Authorization Processes.
• Review the nominal RF network plan for capacity and coverage ensure they match marketing’s requirements and growth forecasts.
• Track and monitor radio network and end to end BSS dimensioning, performance and headroom plan and ensure they are in line with the KPIs and quality targets as defined in NWG Annual Operating Plan.
• Monitor processes and procedures, ensure compliance to best practices in planning and identify/influence opportunities for improvements.
• Manage the design of the radio network to ensure that sufficient capacity is provided to support marketing’s subscriber forecast and adequate headroom
• Oversee and ensure the implementation of the nominal radio coverage and capacity rollout across the country according to business objectives.
• Monitor and track the detailed RF design carried out by the regional teams to ensure conformance with the central strategy and nominal rollout plan
• Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs
• Manage the implementation of the BSS network design strategy in such a way as to ensure adequate capacity and technology evolution capability
• Ensure that the radio coverage and capacity design is done in a timely manner so that it falls in line with regulatory stipulations for GSM rollout in Nigeria
• Attend regularly and present network rollout status and performance reports and participate in technical discussions at Coverage Steercom Meetings.
• Maintain adequate knowledge/database of competitor’s activities and competitive environment.
• Ensure low level planning, monitoring and performance testing on the live network is being done and fed back by the regional RF Planning and Access Optimization Teams into the nominal rollout plan.
• Provide/Maintain adequate tools and resources are available for planning and high level network analysis.
• Drive and ensure the timely provision of transmission, site acquisition and other dependencies/input for the BTS rollout program.
• Ensure proper documentation of RF projects, and procedures are provided and effectively communicated across all regions.
• Develop the nominal radio coverage and capacity plan in accordance with business objectives as defined by marketing
• Understand the telecommunication industry (Global and Local) trends and developments in order to assess the technology and regulatory impact on  MTN’s current and future business
• Support the HOD in identifying specialist tools, equipment and solution for radio network coverage and capacity enhancements
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Requirements
Education:

• First Degree in Electrical / Electronics or Telecommunications Engineering  or related fields
• Fluent in English
• MSC in Telecoms or equivalent would be an advantage

Experience:
6 – 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience within an RF Planning and Optimization function in dynamic telecommunications environment
• Experience of working on a multi-vendor network
• Experience with Ericsson and Huawei equipment will be desirable

Job Identification: 5814

Mission

• Optimize the customer experience by leveraging data-driven insights from customer feedback.
• Support the continuous improvement of customer care delivery and business processes through systematic analysis of customer feedback and NPS data.
• Collaborate with stakeholders to effectively deploy critical tools and processes, bridge gaps in the customer experience, and contribute to the implementation of key priorities for long-term success in MTN Nigeria’s customer relations.

Description

• Create content, articles, FAQs and communication to support frontline service delivery
• Translate CX and NPS findings, Quality feedback into standardized knowledge materials (e.g., guides, FAQs, SOPs)
• Facilitate knowledge transfer sessions, workshops, and e-learning initiatives to equip customer service teams with up-to-date information
• Conduct periodic audits and knowledge gap analyses to ensure accuracy, relevance, and accessibility of knowledge assets.
• Drive frontline and customer empowerment by simplifying access to key information and enabling faster issue resolution
• Identify and document recurring customer and frontline pain points using feedback, insights and service trend analysis.
• Manage end-to-end operations of the enterprise knowledge management system, ensuring consistency, findability etc
• Conduct daily, weekly or as the need arises audits of the Enterprise Knowledge Management system ensuring there are no obsolete information
• Liaise with Marketing, Digital, Enterprise, FBB, IT, and other relevant stakeholders to ensure timely product updates/ service information across all customers interactive channels
• Maintain and continuously improve internal and external knowledge bases to align to current business reality
• Monitor usage metrics, content effectiveness, and adoption rates to identify knowledge gaps and recommend continuous improvements.
• Measure and evaluate effectiveness of knowledge management initiatives and identify areas of improvement within the division and third party
• Ensure knowledge management practices comply with company policies, industry regulations, and data security requirements.
• Participate in the enhancement of AI chatbots, ensuring customer perspective is in consideration during content creation and across other applicable channels
• Stay updated on global best practices in knowledge management and implement innovative approaches to improve service delivery within the division and across similar commercial areas ie. Enterprise Business, FBB etc.
• Project Participation
• Participate in UAT for Knowledge related assets.

Requirements
Education:

• First Degree in any relevant discipline
• Fluent in English.

Experience:
3–7 years’ experience, which includes

• Minimum of 3 years’ experience in an area of specialization; with experience working with others
• Experience in design thinking & project management
• Experience in content development using Adobe creative cloud suites
• Experience working in a medium organization.
• Experience in Customer Care and Management
• Business writing/reporting
• Experience in the use of process mapping & documentation e.g. Visio

Job Identification: 5829

Mission

• The Manager Technical Accounting will ensure financial integrity, compliance, and transparency for the respective Opco by adhering to the accounting standards.
• The role will play a pivotal part in ensuring that the financial reporting remains accurate and consistent by conducting meticulous reviews.
• The role will also focus on promoting consistency in accounting treatments by collaborating with internal stakeholders, developing, and implementing robust accounting policies, and performing post implementation reviews of new accounting standards.
• The incumbent for the role will also stay abreast with regulatory changes and emerging accounting developments and will provide timely guidance and essential training to the relevant team members, ensuring they are equipped to navigate and implement necessary adjustments effectively.

Description
Accounting Pronouncements:

•  Identify, maintain, and communicate all current and upcoming accounting pronouncements relevant to the Opco’s financial statements

Position Papers:

•  Develop well-supported position papers required to present draft conclusions to the Group and Opco CFO and management

Revenue Recognition and Other Accounting Standards Compliance:

• Collaborate with cross-functional teams to ensure adherence to the relevant standards
• Review contracts and assess their impact on revenue recognition and other financial statements line items
• Provide guidance on complex technical accounting scenarios, including multiple-element arrangements and contract modifications

Mergers and Acquisitions (M&A):

• Evaluate accounting implications related to business combinations, purchase price allocations, and goodwill impairment assessments.
• Assist in integrating financial reporting systems and processes post-acquisition

Technical Accounting Research:

• Conduct in-depth research on accounting issues, including complex transactions, non-standard arrangements, and emerging topics.
• Prepare technical memos documenting conclusions and recommendations.
• Provide inputs into various board committee submissions detailing accounting implications of proposed transactions

Financial statements:

• Review FS templates  and update disclosure on new accounting standards
• With the aid of IFRS disclosure checklist, review annual and interim FSs to ensure disclosures are adequate and presentation complies with IFRS
• Collaborate with external auditors and internal stakeholders in restating financial statements (where such is required)
• Investigate and rectify any accounting errors or misstatements

Policy Development and Implementation:

• Assist in developing and updating accounting policies and procedures
• Complete post-implementation reviews following the implementation of new accounting standards
• Ensure consistent application of accounting policies across the Opco

Training and Education:

• Develop training materials and resources to support ongoing education.
• Deliver periodic IFRS refresher and update training sessions to finance and accounting teams
• Foster a culture of continuous learning and awareness.

Requirements
Education:

• First Degree in Accounting or related area of study
• ICAN or International Equivalent. (ACCA, ICAEW, CIMA)
• Fluent in English and language of country preferable.

Job Identification: 5828

Mission

• To enhance the effectiveness of the CEO’s Office by providing the required support using initiative, independence, discretion and confidentiality.

Description

• Request information and actions on behalf of the CEO’s Office and ensure that these requests are fulfilled efficiently and effectively
• Communicate ideas effectively with the skills of adjusting language and terminology to appropriate levels
• Prepare critical correspondence, presentations, dashboards, reports and spreadsheets with attention to detail
• Assist and support on a need basis in the provision of input and review materials, presentations and communications
• Ensure follow through and outcomes on agreed actions
• Support analyses of business performance to identify areas of improvement capture discussion and action points from CEO engagements with internal and external stakeholders
• Provide support, strategic guidance and analytical support for other executives as approved by the SM Business Operations
• Coordinate the execution of strategic initiatives and high priority internal and external projects.
• Support EXCOM to drive key organizational initiatives and culture improvement projects.

Requirements
Education:

• First Degree in any discipline
• MBA and/or Project Management certification an advantage
• Fluent in English.

Experience:
6 – 13 years’ experience which includes:

• Telecommunications industry experience
• Work across diverse cultures and geographies
• Proven track record of execution and managing competing tasks and demands

Mission

• To manage and develop trade infrastructure and Financial Services through channels of distribution especially retailers, to ensure MTN dominance at retail in the assigned territory.
• To drive visibility and brand affinity within assigned territory for competitive edge.

Description

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified.
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 – 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions
• Gather market information and provide feedback to management.

Requirements
Education:

• First Degree Preferably Social Sciences
• Fluent in English

Experience:

• 1 – 3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment