Owens & Xley Consults – Our client, a leading Fashion brand is currently recruiting suitably qualified candidates to fill the position below:

Digital Channel Manager: Lekki, Lagos

Job Descriptions

• The Digital Channel Manager will manage interactions with customers through the company’s digital channels.
• S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Key Responsibilities

• Manage customer engagement for all social media platform
• Receive online orders, process orders and ensure the items are delivered to the customers
• Communicates orders to the operations team for delivery
• Prepare daily sales report and submit to the Online Team Lead
• Ensures customer satisfaction at all times
• Resolve customers’ complaints
• Responds to customers enquiries via website or social media with approval from the Business Director
• Create and post content and videos on the social media platforms
• Manages and resolves client complaints
• Follow up on customers to get feedback post service delivery
• Other tasks as assigned

Educational Qualification and Experience

• HND or B.Sc. in any related discipline
• 1-3 years’ experience in direct sales, digital marketing or customer service
• Experience in the retail industry is a plus

Skills and Abilities:

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Work Conditions: May be required to work overtime

Renumeration
N50,000/Month

Online Customer Support Officer: Lekki, Lagos

Job Description

• The Online Customer Support Officer will manage interactions with customers through the company’s digital channels
• S/he will also receive and process customers’ online orders as well as respond to customers’ queries and complaints.

Key Responsibilities

• Manage customer engagement for all social media platform
• Receive online orders, process orders and ensure the items are delivered to the customers
• Communicates orders to the operations team for delivery
• Prepare daily sales report and submit to the Online Team Lead
• Ensures customer satisfaction at all times
• Resolve customers’ complaints
• Responds to customers enquiries via website or social media with approval from the Business Director
• Create and post content and videos on the social media platforms
• Manages and resolves client complaints
• Follow up on customers to get feedback post service delivery
• Other tasks as assigned

Educational Qualifications

• HND or B.Sc in any related discipline

Experience:

• 1-3 years’ experience in direct sales, digital marketing or customer service
• Experience in the retail industry is a plus

Skills and Abilities:

• Digital marketing skills
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Work Conditions

• May be required to work overtime
• Job Type: Full time
• Renumeration: N50,000 monthly.

Accountant/ Admin Officer: Lagos

Job Descriptions

• He/She would be responsible for maintaining the financial and accounting function.
• S/He or she will be tasked with preparing financial statements, maintaining cash controls, preparing the payroll, managing the company’s expenses and carrying out administrative duties.

Key Tasks and Responsibilities

• Assist with the preparation of the company budget
• Implement financial policies and procedures
• Establish and maintain cash controls
• Manage petty cash
• Manage expense requisition
• Manage payment process to the vendors with Business Director
• Follow up with creditors
• Ensure that invoices are sent
• Ensure that payments are made
• Assist in the day to day running of the store
• Manage employee requests
• File and manage employee records
• Reconcile bank statements
• Establish and maintain supplier/vendor accounts
• Ensure transactions are properly recorded and entered into the accounting software
• Prepare financial statements such as income statements, balance sheets, and cash flow statements
• Prepare quarterly reports and report on variances
• Assist with the annual audit
• Maintain financial files and records
• Perform other duties as assigned/required by the Business Director

Professional Qualifications/Experience
Educational Qualification:

• Minimum of HND/B.Sc. in a Finance and Administrative role

Experience:

• 2+ years’ experience in a similar role
• Experience in the retail industry a plus
• Use of accounting software
• Compulsory skills required (E.g. must be proficient in Excel)
• Proven integrity
• Familiarity with financial and customer service principles
• Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
• Proficient user of MS Office (MS Excel in particular)
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Keen eye for detail
• Preferably lives within the Lekki axis.

Remuneration
N80,000 – N100,000/Month

Method of Application

Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the “Job title” as subject of the email.

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