OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere.
We are recruiting to fill the position below:
Customer Service Team Lead: Lagos
Job Description
Manage the team of customer service representatives
Interview potential customer service representatives.
Ensure proper performance management of the customer service team
Develop Training and Development Plans
Handle escalated customer complaints
Provide guidance and feedback to customer service representatives
Quality assurance
Ensure adequate motivation of the customer service team
Excellent leadership and communication skills
Tech Savvy
Creative thinking
Dependability
Clear communicator
Multi-tasking
Organised.
Customer focused
Expert product/service and job knowledge
Ability to deal with demanding customers and escalations
Specifications
First Degree in a related discipline with minimum Second Class Lower Division.
Must have proven work experience in all existing channels of customer service
Customer service certifications is a plus
Team Management Experience.
Candidates must reside in Lagos.
Must have an evidence of NYSC completion
Minimum Two years continuous experience in a customer service lead role in a related financial services/loan company
Must be experienced in the use of CRMs
How to Apply
Interested and qualified candidates should send their CV to: otptechnologyhr@gmail.com using the Job Title as the subject of the mail.
