Hello Products is an African healthcare company based in Lagos, Nigeria and a member of Jagal investments. We develop, manufacture and distribute a range of high quality personal and home care brands that support healthier life and safer homes throughout Africa.
Receive phone calls in a professional manner and provide information about products and services as required by the customers.
Responsible for processing of orders and invoices in the ERP system.
Maintain accurate reports of all customer transactions daily with the company.
Preparation of Key distributors weekly and monthly sell-out reports and proper filing of their monthly closing stock positions.
Responsible for reconciliation of all company promotions and processing of rewards and monthly incentives.
Organize with Supply chain on product transfers to all locations and constant monitoring of inventory levels to ensure Pan-Nigeria product availability.
Processing of new customer registration and proper filing of all forms and documents.
Follow-up customers and their complaints; ensuring that customer’s requests are attended to accordingly.
Render administrative support to other customer service team members when the need arises, or as instructed.
Education & Experience
HND / B.Sc in any relevant discipline.
1 – 2 years previous experience in customer service preferably in an FMCG environment.
Must be conversant with the use of Microsoft suite especially Excel, Word and Outlook.
Good analytical skills.
Patient with high level of emotional intelligence.
Ability to remain professional with a people-first attitude.
Attentive to details with excellent time management skills.
Good knowledge about products with creativity and resourcefulness
Persuasive speaking and effective listening skills.
Ability to empathize and use positive language.
Must have self-control and able to take responsibility.
