DM Holdings (DMH) is a conglomerate of companies with vast interests in Entertainment and Media business. With each of the subsidiaries’ enviable track record, DMH is poised to take a strategic position in providing cutting edge services within the Media/Marketing Communication landscape.
We are recruiting to fill the position below:
Call Centre Agent: Ikeja, Lagos
Responsibilities
Respond promptly to customer inquiries via phone, email, chat, and in person.
Resolve customer complaints and issues in a professional and timely manner.
Collaborate with internal teams to address customer needs effectively.
Identify opportunities to improve customer experience and service delivery.
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions and transactions.
Qualifications & Requirements
Minimum of SSCE / OND in any relevant field.
Strong interpersonal and problem-solving abilities.
Ability to remain calm and professional under pressure.
Basic computer skills and familiarity with CRM systems.
Customer-focused attitude with a positive mindset.
Must not be above 21 years of age.
Previous experience in customer service, call centre, or front-desk roles is an advantage.
Excellent verbal and written communication skills.
How to Apply
Interested and qualified candidates should send their CV to: abiolak@dmholdingslimited.com using “Call Centre – [Your Location]” as the subject of the mail
