Area Manager (Restaurant Operations) Position at Food Concepts: Lagos

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

Area Manager (Restaurant Operations: Lagos

Key Responsibilities

Strategy Development/Policy Development:

Financial and Business planning for number of restaurants being managed
P & L management (achievement of sales and profit targets, projections)
Accountable for the development and co-ordinate an Annual Business Plan for each restaurant
Ensure that the business operates at the strategically accepted Gross Profit % level

Operations:

Ensure the smooth day to day operation of the Restaurants with the ultimate aim of improving service standards and achieving a consistently high level of customer satisfaction. This will involve administration of your RVF, OSC and other related tools
Hold regular staff planning meeting with Restaurant Manager(s) in your area to devise recruitment plan
Complete competency reviews and development plans for management teams in your area
Identify potential in staff and managers and provide individuals with development training to maximize their skills
Carry out staff interviews and Induction Training with Restaurant Managers
Manage absence and disciplinary issues within the restaurant, seeking specialist assistance where required
Conduct management meetings
Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness
Manage Community projects
Respond to written customer complaints
Ensure front counter procedures are being used consistently

Sales Building:

Keep aware of local competition and develop plans to retain customers
Local restaurant Marketing analysis – liase with the Marketing department and Ops Manager on implementation of new ideas
Work with other local Restaurant Managers to develop local offers
Communicate and implement national and local promotions
Manage the implementation of local sales building programmes
Skills, Competencies and Requirements

Functional Competencies/Requirements:

Good understanding of the Food Industry
Strong knowledge of preventative maintenance plan, electrical, engineering and kitchen equipments
An ability to maintain current knowledge of developments related to business matters of interest to maintenance, particularly legislation changes and developments as they affect the Food Industry

General Management Competencies/Requirements:

Strong Analytical, Communication and Problem solving skills
Strong People Management Skills
Strong Time Management & Multi-tasking skills
Ability to plan, schedule and coordinate effectively

Educational Qualifications/Experience:

Minimum of university degree ( a masters degree in Business Administration will be advantageous)
Possession of any of the listed technical qualification
Previous experience in a multi-site, Food and or Retail environment
Minimum of 7 years working experience

Desired Personal Attributes:
Integrity
Proactive self-starter
Results Orientation
Strategic Thought Process and Follow through
Assertiveness & tenacity
Strong cerebral capacity
Ability to work with all levels of management, build partnerships and teams
Highly organized and significant ability to multi-task effectively
Ability to cope with and work under pressure

Method of Application

Interested and qualified? Go to Food Concepts Plc career website on jobs.smartrecruiters.com to apply

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